lux terms and conditions
In making a booking via this website you are accepting the terms and conditions as listed below.
Your booking is a contract between Lux Dance Training and the lead name only. The lead name is responsible for advising their guests on all issues relating to the booking.
Cancellations for hotel accommodated bookings -
In the event that you cannot attend the event following payment of your space then we can offer the following refund sliding scale. Alternatively you may be able to get a 100% return by selling your space on our LUX Facebook Group and Event pages (to someone of the same gender that the booking was made in) This sliding scale becomes applicable provided we are informed in writing (email will suffice but if no immediate reply please call the LUX hotline 07958 587256) by the dates shown:
14 July -75%
1 Aug - 50%
Hotel check-in & check-out - For residential guests check-in to your hotel room will open at 3pm Sunday 25th August. Check-out time is 4pm Monday 26 August 2019.
There will be no refund for non- residential workshop / freestyle packages and individual freestyle bookings after purchase although it is likely that it would be possible to transfer these by using our facebook group / page. Again these places can only be transferred to someone of the same gender that the tickets were originally made for. Gender Disparity - We will be attempting to keep a gender balance between the number of men and women booked on the Lux weekender. Because of this from time to time the availability for specific genders will alter dependant upon the bookings at that time as we control any disparity that occurs. We cannot however offer any guarantees that the event will be gender balanced and any particular time. This is because we cannot control when individuals of each gender arrive at the event, which room they may choose to dance in and when they might wish to socialise in the lounge area and/or in their rooms. In addition, we still rely on good faith that people who book as couples actually turn up as couples and not as singles.
Late Bookings - Do not send any postal bookings after 1 August 2019 (assuming availability). After this date, book on line or telephone the Lux Hotline on 07958 587 256.
You will be given specific coloured wrist bands, upon arrival and these will indicate the relevant rooms and times you have access to according to your booking. Please keep this on at all times. No wristband, or wearing the incorrect coloured wristband for the time / activity (see entry times & activities for Delegates and Freestyle Only Guests) will mean no entry.
Lost or Broken Wristbands - Please contact us at reception and once we have re-confirmed your booking and status we will issue you with another wristband.
Payment Handling - On-line bookings are handled by Barclaycard Credit Services to guarantee your security.
Changes to the Event Content and Format - The organisers reserve the right to amend or alter any information they have published or may publish from time to time in the future, in connection with this event.
Problems Upon Arrival - It is the responsibility of each guest to check that their room is clean, and that there are no broken, damaged or missing items. Should there be any problems please report these immediately to the hotel reception desk.
Breakage's - Any damage or breakage's in individual rooms during the period of this event are the sole responsibility of the guests booked to that room. In this instance the lead name for the booking is liable for the cost of repair or replacement of any damage or breakage's.
Additional Charges - All additional charges relating to goods or services not covered by your package are your responsibility. In areas of dispute all charges will fall to the lead name on each booking.
Disclaimer - Dancing is an aerobic activity and all attendees at Lux participate at their own risk. The organisers cannot be held responsible for any loss or injury resulting from participation at this event.
Pets - Animals are not allowed at this event.
Children - Persons under the age of 18 years are not permitted at this event.
Filming and Photography - Anyone attending this event agrees that they can be filmed and may appear in photographs and/or videos which may be used for promotional purposes and that they undertake not to make audio or video recordings of any of the event. Your booking is a contract with 'LUX Dance Training' and the lead name only. The lead name is responsible for advising their guests on all issues relating to the booking. Your ticket price includes entry to the event but does not include drinks or food. Minimum age of entry is 17 - anyone under the age of 18 may not purchase alcohol or have alcohol purchased for them. No refunds will be given once your ticket(s) have been purchased.
Entry is by reservation only although on occasion we do allow bookings to be taken on the door. You are liable for the cost of any damages or breakages incurred by you at the event. The management of LUX Dance Training reserve the right to refuse any reservation and admission to the event. Anyone attending this event agrees that they can be filmed and may appear in photographs and/or videos which may be used for promotional purposes and that they undertake not to make audio or video recordings of any of the event. We would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being or appearing to be under age, declining to be searched, abusive, threatening, drunken or other anti-social behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances.
In all arrangements involving third parties we act only as your agent and no liability of any kind whatsoever shall be attached to us in connection with or arising from such an arrangement with a third party.
We do not accept any liability for any losses or claims arising from any inability to access our website or any failure to complete a booking on the website. We do not accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of the use of the website or the purchase of the tickets or other goods or services from us by whatever means. Whilst every care is taken to ensure services ordered by you are supplied as advertised, we do not accept liability for loss or damage that is caused by any event or circumstances beyond our reasonable control. To the fullest extent permitted by law we will not be responsible for loss, damage or injury to any person or their property howsoever caused.
By entering and using our website, you consent to the collection, use and retention of your personal information in line wth prevailing legislation. Information about you including your name, address, telephone number and email address is recorded on a computer database controlled by us. The information is needed to process the transaction and fulfil your order and any subsequent problems or disputes. We may also use the information for internal administration and analysis by us and our associated companies. We do not sell, rent or trade your personal information to third parties for marketing purposes and all of your personal information will be treated in adherence to the prevailing law at the time of booking. We reserve the right to update or otherwise change the terms and conditions or amend the website at any time and without notice to you.
We will not accept any liability for tickets or other goods and services which have been ordered through our website using your credit/debit card by someone not authorised to do so. Our website uses industry standard secure servers supplied by Barclays to ensure the safety of orders placed on our website - your purchase is transacted by them, not us. No one can access any information sent by you as long as it is sent using the secure pages. Therefore you must only send your credit/debit card details where asked for on our website link and you must not send credit/debit card details by standard email.
The management reserves the right to change or adapt the attractions advertised for each event if necassary without notice either prior to the event or, if necassary, on the day/evening of the event itself. On this basis no ticket refunds can be claimed for tickets bought on the basis of attractions advertised.
If any part of these conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. No failure or delay on the part of any parties to these conditions relating to the exercise of any right, power, privilege or remedy provided under these conditions shall operate as a waiver of such right, power or remedy. These Terms and Conditions and our agreement with you under them shall be governed by English Law, and we agree to submit to the exclusive jurisdictions of the English Court for the determination of any dispute between us.